Endpoint Parameters

  • Request parameters

    Name Type Origin Description
    CaseId String Route The case ID
    CaseStatus UpdateCaseStatus Body Status of case
    CaseType CaseType Body Type of case
    Description String Body Description of case
    FollowUpDueDate UtcDateTime Body Follow up due date of case
    HandledByPartner Bool Body Represents if the case is handled by partner
    IsEscalated Bool Body Represents if the case is escalated
    ShowInPortal Bool Body Represents if the case should be shown in portal
    Title String Body Title of case
  • Response Parameters

    View Response Codes

    There are no response parameters

  • Request Example

    Request URL
    PATCH cs/v1/partner/support/cases/SAX-567846-K5W7Q6
    Request Body
      "CaseStatus": "InProgress",
      "CaseType": "Problem",
      "Description": "Case description",
      "FollowUpDueDate": "2019-04-15T10:07:46Z",
      "HandledByPartner": true,
      "IsEscalated": true,
      "ShowInPortal": true,
      "Title": "Case Title"