Get a specific support case

Endpoint Parameters

• Request parameters

  Name	Type	Origin	Description
  CaseId	String	Route	The case ID

• Response Parameters

  View Response Codes

  Name	Type	Description
  Case	CaseDetails	Case details

  HTTP Code	Description
  200	OK	Action was executed successfully.
  400	Bad Request	Error Code Description InvalidRequest Default error code returned when it cannot be determined which part of the request is malformed.
  401	Unauthorized	Indicates that the request was rejected because the 'Authorization' header was missing in the request or contained an invalid security token.
  404	Not Found
  429	Too Many Requests	The request was rejected due to rate limit being exceeded.
  503	Service Unavailable	Service Unavailable.

  Close

• Request Example

  Request URL

  GET /cs/v1/partner/support/cases/SAX-567846-K5W7Q6

• Response Example

  Response body

  {
    "Case": {
      "Activities": [
        {
          "ActivityPriority": "Low",
          "ActivityTime": "2019-04-04T10:07:46Z",
          "ActivityType": "Email",
          "From": {
            "EmailAddress": "johndoe@email.com",
            "Name": "John Doe"
          },
          "PhoneNumber": "+457372863",
          "Status": "Open"
        }
      ],
      "CaseId": "5464-XSDD-434-3DDS",
      "CaseLatestActivityTime": "2019-04-04T10:07:46Z",
      "CaseStatus": "InProgress",
      "CaseType": "Problem",
      "ClientId": "3748352",
      "ClientName": "John Doe",
      "ClientSegment": "Vip",
      "ContactPersonId": "3748352",
      "ContactPersonName": "John Doe",
      "CreatedOn": "2019-04-04T10:07:46Z",
      "Description": "Requesting instrument details",
      "FirstResponseSent": false,
      "FollowUpDateTime": "2019-04-15T10:07:46Z",
      "HandledByPartner": true,
      "InternalComments": [
        {
          "Comment": "This is a comment",
          "CreatedOn": "2019-04-04T10:07:46Z"
        }
      ],
      "IsEscalated": false,
      "Notes": [
        {
          "Attachment": {
            "FileName": "Support_Issue.jpg",
            "MimeType": "image/jpeg"
          },
          "CreatedOn": "2019-04-04T10:07:46Z",
          "NoteOrigin": "Other",
          "NoteText": "This is a note",
          "NoteTitle": "Note title"
        }
      ],
      "Origin": "Web",
      "ReassignmentCount": 0,
      "ServiceLanguage": "EN",
      "ShowInPortal": true,
      "Subject": "Viewing Instruments",
      "Title": "Instrument Details"
    }
  }