CaseDetails
Case details
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Name Type Description Activities Activity [] Activities in a case CaseId String Case id CaseLatestActivityTime UtcDateTime DateTime of case latest activity CaseStatus CaseStatus Case status CaseType CaseType Case type ClientId String Unique ID of the client ClientName String Name of the client ClientSegment Segment Segment of client ContactPersonId String Unique ID of the contact person ContactPersonName String Name of the contact person CreatedOn UtcDateTime DateTime when the case was created Deadline UtcDateTime Deadline of case Description String Description of case EscalatedOn UtcDateTime DateTime when the case was escalated FirstResponseSent Boolean Represents if the first response is sent for the case FollowUpDateTime UtcDateTime Followup due date of case HandledByPartner Boolean Represents if the case is handled by partner InternalComments InternalComment [] Internal comments in a case IsEscalated Boolean Represents if the case is escalated Notes Note [] Notes of a case Origin Origin Case origin ReassignmentCount Integer Number of times the case has been reassigned ServiceLanguage String Service language ShowInPortal Boolean Represents if the case should be shown in portal Subject String Subject of case Title String Title of case