Update support case

Endpoint Parameters

• Request parameters

  Name	Type	Origin	Description
  CaseId	String	Route	The case ID
  CaseStatus	UpdateCaseStatus	Body	Status of case
  CaseType	CaseType	Body	Type of case
  Description	String	Body	Description of case
  FollowUpDueDate	UtcDateTime	Body	Follow up due date of case
  HandledByPartner	Boolean	Body	Represents if the case is handled by partner
  IsEscalated	Boolean	Body	Represents if the case is escalated
  ShowInPortal	Boolean	Body	Represents if the case should be shown in portal
  Title	String	Body	Title of case

• Response Parameters

  View Response Codes

  HTTP Code	Description
  204	No Content	Request successful, no content to return.
  400	Bad Request	Error Code Description InvalidModelState One or more properties of the request are invalid!
  401	Unauthorized	Indicates that the request was rejected because the 'Authorization' header was missing in the request or contained an invalid security token.
  404	Not Found
  409	Conflict	Error Code Description CaseAlreadyClosed Case cannot be updated since it's in closed status
  429	Too Many Requests	The request was rejected due to rate limit being exceeded.
  503	Service Unavailable	Service Unavailable.

  Close

  There are no response parameters

• Request Example

  Request URL

  PATCH /cs/v1/partner/support/cases/SAX-567846-K5W7Q6

  Request Body

  {
    "CaseStatus": "InProgress",
    "CaseType": "Problem",
    "Description": "Case description",
    "FollowUpDueDate": "2019-04-15T10:07:46Z",
    "HandledByPartner": true,
    "IsEscalated": true,
    "ShowInPortal": true,
    "Title": "Case Title"
  }